DragDockSupport
How can we help?
Start with the answers below, or read the user guide. The same help is inside the app: choose DragDock Help in the menu-bar menu (⌘?).
User guide
Every feature explained, with animations.
Action catalogue
Every action and each of its settings.
Pricing
Plans, trial and what is free.
Frequently asked
The grid does not open when I drag
Make sure DragDock is running (look for its icon in the menu bar). Drag toward the top edge of the screen, or click the icon. If a full-screen app or Mission Control gets in the way, press the grid hotkey (F3 by default) instead.
An action says it needs Pro
Cloud uploads, OCR, AI, scripting and a few others are Pro actions. Your 15-day trial opens them all. See pricing for the full list.
An upload or sign-in fails
Open the action's settings and press Test connection. It checks your keys and server without uploading a file, and the setup guide above it lists each step.
I ran an action by mistake
Open Preferences → Activity. Moves, renames, zips, conversions and trashing have an Undo button.
A hotkey does nothing
Another app may use the same key. Change it in Preferences → General. Some keys that work during another app's drag need Input Monitoring in System Settings → Privacy & Security.
How do I move DragDock to a new Mac?
Preferences → Grids → Back Up… saves your grids and Drop Bar as one zip. Restore… it on the new Mac. Sign in to accounts again, and use Restore Purchases for Pro.
Does DragDock collect data?
Anonymous usage statistics, which you can turn off. See the privacy page.
Still stuck?
Tell us what you did, what you expected, your macOS version and the DragDock version (Preferences, bottom of the sidebar).